Phased delivery from scoping to go-live
We follow a structured implementation approach that balances speed with operational readiness. Most deployments go live in 4–10 weeks.
Implementation phases
Four phases with clear milestones and deliverables.
Discovery & rollout design
We map your program requirements, partner ecosystem, and operational constraints to design the right configuration.
What we cover
Program scope: beneficiary types, transaction flows, approval chains
Partner landscape: buyers, lenders, input suppliers, field agents
Payment requirements: rails, settlement timing, reconciliation rules
Field realities: connectivity, device types, agent workflows
Compliance needs: audit trails, data residency, reporting formats
Deliverable:
Rollout design document with tenant configuration, integration architecture, and go-live timeline
Integration & configuration
We connect your ecosystem (Community Pass, payment rails, databases) and configure tenant rules, workflows, and permissions.
What we deliver
Community Pass integration: identity sync, enrollment flows, biometric capture
Payment rail connections: mobile money, bank APIs, card networks
Workflow configuration: approval chains, notifications, conditional logic
Partner onboarding: role-based access, API credentials, testing environments
User acceptance testing: end-to-end transaction flows in staging environment
Deliverable:
Fully configured staging environment with test data, integration documentation, and UAT sign-off
Go-live & hypercare
We deploy to production, migrate initial data, and provide intensive support during the critical first weeks of operation.
What happens
Production cutover: deploy configuration, migrate beneficiary data, enable live transactions
Field agent training: hands-on sessions covering enrollment, transactions, troubleshooting
Intensive monitoring: real-time dashboards, proactive issue detection, rapid response
Daily reconciliation: automated transaction matching, discrepancy alerts, resolution workflows
Hypercare support: dedicated Slack channel, on-call engineers, same-day resolution SLA
Deliverable:
Stable production operations, documented incident responses, and transition to steady-state support
Managed operations (optional)
We can continue to operate the platform on your behalf, or hand off to your team with training and runbooks.
Ongoing services
24/7 monitoring and alerting
Daily reconciliation and discrepancy resolution
Configuration changes and workflow updates
Partner onboarding and credential management
Monthly operations reviews and optimization recommendations
What we need from you
To ensure a smooth implementation, we'll need your team to provide:
Dedicated project team
- • Program lead for business decisions and sign-offs
- • Technical contact for API credentials and integration testing
- • Operations lead for workflow design and UAT
- • Availability for weekly check-ins during implementation
Program documentation
- • Program rules and approval workflows
- • Partner list with roles and contact details
- • Beneficiary data schema and sample records
- • Payment rail provider credentials and documentation
Testing time
- • 1–2 weeks for user acceptance testing
- • Field agent participation in UAT scenarios
- • Sign-off on test results before go-live
Go-live readiness
- • Field agent training scheduled
- • Communication plan for beneficiaries and partners
- • Rollback plan in case of issues
- • Support escalation contacts