Four-phase delivery
Click each phase to see details, milestones, and deliverables
Discovery & rollout design
We map your program requirements, partner ecosystem, and operational constraints to design the right configuration.
What we cover:
- Program scope: beneficiary types, transaction flows, approval chains
- Partner landscape: buyers, lenders, input suppliers, field agents
- Payment requirements: rails, settlement timing, reconciliation rules
- Field realities: connectivity, device types, agent workflows
- Compliance needs: audit trails, data residency, reporting formats
Deliverable:
Rollout design document with tenant configuration, integration architecture, and go-live timeline
Integration & configuration
We connect your ecosystem (Community Pass, payment rails, databases) and configure tenant rules, workflows, and permissions.
What we cover:
- Community Pass integration: identity sync, enrollment flows, biometric capture
- Payment rail connections: mobile money, bank APIs, card networks
- Workflow configuration: approval chains, notifications, conditional logic
- Partner onboarding: role-based access, API credentials, testing environments
- User acceptance testing: end-to-end transaction flows in staging environment
Deliverable:
Fully configured staging environment with test data, integration documentation, and UAT sign-off
Go-live & hypercare
We deploy to production, migrate initial data, and provide intensive support during the critical first weeks of operation.
What we cover:
- Production cutover: deploy configuration, migrate beneficiary data, enable live transactions
- Field agent training: hands-on sessions covering enrollment, transactions, troubleshooting
- Intensive monitoring: real-time dashboards, proactive issue detection, rapid response
- Daily reconciliation: automated transaction matching, discrepancy alerts, resolution workflows
- Hypercare support: dedicated Slack channel, on-call engineers, same-day resolution SLA
Deliverable:
Stable production operations, documented incident responses, and transition to steady-state support
Managed operations
We can continue to operate the platform on your behalf, or hand off to your team with training and runbooks.
What we cover:
- 24/7 monitoring and alerting
- Daily reconciliation and discrepancy resolution
- Configuration changes and workflow updates
- Partner onboarding and credential management
- Monthly operations reviews and optimization recommendations
Deliverable:
Continuous operational excellence and platform optimization
What we need from you
To ensure a smooth implementation, we'll need your team to provide:
Dedicated project team
- •Program lead for business decisions and sign-offs
- •Technical contact for API credentials and integration testing
- •Operations lead for workflow design and UAT
- •Availability for weekly check-ins during implementation
Program documentation
- •Program rules and approval workflows
- •Partner list with roles and contact details
- •Beneficiary data schema and sample records
- •Payment rail provider credentials and documentation
Testing time
- •1–2 weeks for user acceptance testing
- •Field agent participation in UAT scenarios
- •Sign-off on test results before go-live
Go-live readiness
- •Field agent training scheduled
- •Communication plan for beneficiaries and partners
- •Rollback plan in case of issues
- •Support escalation contacts
What success looks like
Clear criteria for each phase completion
95%+
UAT test cases passed before go-live
100%
Transaction reconciliation accuracy
<1hr
Issue response time during hypercare
90%+
Field agent training completion rate